Your Privacy Is
great88's Priority
great88 is committed to protecting the personal information of every user who registers and uses our platform. This policy clearly explains how we handle your data, from collection through to protection.
Six Pillars of Data Protection
Every aspect of how great88 handles your data is built on a foundation of strong and transparent security.
Database Security
All personal information is stored on servers protected with multi-layered security protocols. Access to data is restricted to authorised staff only, and every access is logged.
Financial Transaction Privacy
Your transaction details — including deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency — are processed with full encryption and are not shared with third parties without your consent.
User Account Control
You have full control over your great88 account. Profile information can be updated, and data deletion requests can be submitted to our support team at any time.
Fraud Prevention
The data we collect is also used to identify suspicious activity and protect your account from unauthorised access, including unauthorised login attempts.
Not Sold to Third Parties
great88 does not sell, rent or disclose users' personal information to advertisers or external companies for marketing purposes without explicit consent from the user concerned.
Privacy-Related Support
Our 24/7 support is available in Malay and English to assist with any privacy-related enquiries, including data access rights and requests to delete information.
Policy Contents
1. Information We Collect
When you register an account or use great88's services, we collect several categories of information to ensure a safe and smooth user experience. This collection is done directly from you and also automatically through your use of our platform.
Information collected includes:
- Identity information such as full name, date of birth and identification card number (MyKad) for age and identity verification purposes
- Contact information including mobile phone number, email address and residential address
- Financial information such as e-wallet account numbers, bank account details for FPX processing and cryptocurrency wallet addresses
- Records of gaming activity, betting history, deposits and withdrawals in your account
- Technical information including IP address, device type, operating system and browser cookie data
- Any communications you send to our support team via live chat or email
2. How We Use Information
Personal information collected by great88 is used solely for legitimate purposes related to delivering our platform's services. We do not use your data for unrelated purposes without prior notice.
- Processing account registration, identity verification and user profile management
- Processing financial transactions including deposits and withdrawals securely
- Sending important notifications related to your account, bonuses and policy updates via email or SMS
- Identifying and preventing fraud, money laundering and activities that violate the Terms and Conditions
- Meeting legal compliance obligations and applicable international licensing requirements
- Improving service quality through aggregated analysis of platform usage data
- Providing effective customer support through 24/7 live chat and email
3. Sharing of Information
great88 takes a very careful approach to sharing user information. As a principle, we do not disclose your personal information to any third party except in certain circumstances permitted under this policy.
Information sharing may occur in the following situations:
- Payment Service Providers: Information required to process transactions will be shared with legitimate payment processors such as Touch 'n Go operators, the DuitNow gateway and the cryptocurrency exchange platforms we use
- Legal Requirements: We are obliged to disclose information to the relevant authorities when ordered by a court or through a valid legal process
- Fraud Prevention: In cases involving suspected fraudulent activity, relevant information may be shared with enforcement agencies or the relevant oversight bodies
- User Consent: Where you have explicitly agreed for your information to be shared for a specific purpose
4. Data Security
great88 invests in a strong security infrastructure to ensure your data is always protected. The technical measures and procedures we implement are part of our commitment to user privacy.
- 256-bit SSL data encryption for all communications between your device and great88's servers
- Multi-layered firewall systems and round-the-clock real-time threat monitoring
- Role-based access controls that restrict staff to only the data relevant to their duties
- Regular security audits by internal teams and assessments by independent third parties
- An intrusion detection system that will issue an immediate alert should any suspicious activity occur
5. User Rights
As a great88 user, you have several rights relating to your personal information. We respect these rights and provide clear mechanisms for you to exercise them.
- Right of Access: You can request a copy of the personal information we hold about you at any time
- Right of Rectification: If any of your information is inaccurate or out of date, you have the right to ask us to update it
- Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to applicable legal obligations
- Right to Restriction of Processing: You may request that we limit how we use your data in certain situations
- Right to Data Portability: You may request your data in a format that can be transferred to another platform
- Right to Object: You may object to the processing of your data for certain purposes such as marketing communications
To exercise any of the above rights, contact our 24/7 support team via live chat or email. We will process your request in accordance with established procedures and a response will be provided within a reasonable timeframe.
6. Cookies and Tracking
great88 uses cookies and similar tracking technologies to improve the user experience and understand how our platform is used. Cookies are small text files stored on your device by your web browser when you browse our website.
The types of cookies used include:
- Essential Cookies: Required for basic platform functions such as login session verification and account security — cannot be disabled
- Performance Cookies: Collect information about how pages are used to help us improve our services
- Functional Cookies: Store your preferences such as language and display settings to make future use more convenient
- Analytics Cookies: Help us understand usage patterns in aggregate for the purpose of platform improvement
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of your great88 account.
7. Data Retention and Deletion
great88 retains users' personal information for as long as the account remains active or as long as needed to provide services. We also comply with retention requirements set by applicable laws and licensing regulations.
- Active account data is retained for as long as your great88 account remains active and in use
- Financial transaction records are retained for the period required by legal compliance obligations
- Once an account is closed, personal data will be deleted within a reasonable timeframe, unless there is a legal requirement to retain it for longer
- Data backup copies may be retained for a shorter period for system continuity purposes
If you wish to close your account and request deletion of your data, please contact our support team. Requests will be processed in accordance with internal procedures and applicable legal requirements.
8. Changes to This Privacy Policy
great88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the services we offer to Malaysian users.
Any material changes to this policy will be communicated to users via in-account notifications or through the registered email address. The "Updated" date at the top of this page will be updated each time a change is made.
By continuing to use the great88 platform after policy changes take effect, you are deemed to have accepted and agreed to the latest terms stated in this Privacy Policy. We encourage you to review this page periodically.
9. Contact Us Regarding Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or how great88 handles your personal information, our team is ready to assist. Our 24/7 support service operates in Bahasa Melayu and English.
- Via 24/7 live chat available directly on the great88 platform
- Via email to: [email protected]
We aim to respond to all privacy-related enquiries within a reasonable timeframe. For more complex issues, our team may require additional information from you to verify your identity before the request is processed.
Policy Contents
Our Commitment
256-bit Encryption
Privacy Support
Data Sales
Mandatory Age Limit
Related Links
Privacy-Related FAQ
Answers to frequently asked questions about how great88 manages user data.
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